Author: Miguelle James

The Human Side of Systems, Standards and Compliance: Why Culture Drives Lasting Organisational Change

When organisations want to improve, their response is often structural. They introduce a new system, revise a policy, implement a recognised standard or strengthen a compliance process. These actions are important, and they provide consistency, accountability and a framework for better practice.However, they do not, on their own, change how an organisation operates.The Post Office Horizon...